Shipping policy

Below you will find the average delivery times for all our packages:

- Once an order is placed, we require 1-3 business days to process. During the week, it takes one business day, but if you order on a Friday evening or over the weekend, it may take a little longer.

 

- Once your order has been processed, it will be shipped and delivery takes an average of 7 to 11 working days. 

 

We work with the following shipping partners:

  • DHL
  • FedEx
  • Bpost
  • UPS

We strive to make the ordering and delivery process as easy as possible for our customers. If you have any questions or further concerns, please do not hesitate to contact our customer service. Below, we explain how your order will be processed and delivered.

 

Place an order

The ordering process at Chic Melbourne is as simple as possible. First, you need to go to the product page and add the desired product to your shopping cart. To do so, click the black "Add to Cart" button.

 

It's important to check that you've selected the correct options. If everything is correct, click the "Proceed to Checkout" button. On the information page, you'll need to enter the correct address information. Make sure all details are correct. Once this information is entered correctly, you can click the "Continue Shipping" button.

 

On the "Shipping" page, you have the opportunity to review the address information you've entered. Please also note that every shipment is shipped completely free of charge. As a token of our appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the "Proceed to Payment" button.

 

You can choose from a variety of payment methods. At hellostella.com, all payment options are SSL-encrypted, meaning you can always rely on a secure payment environment.

- Credit card (AMEX, Mastercard, Visa, UnionPay)

- Apple Pay

- Google Pay

- PayPal

Once you have selected the correct payment method, you must click on the

Click "Complete Order" and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can contact us at any time.

 

Shipping costs

We cover the shipping costs for every order. All our products are delivered 100% free to your door. There's no minimum order required.

Shipping your order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

 

To ensure we can offer you fair prices for our products, we have decided to collect packages in bulk and ship them all at once once the minimum order quantity has been reached. We hope for your understanding and willingness to help us create a better and healthier world.

 

We will do our best to ship your order as quickly as possible.

 

To ensure your order ships today, please contact us by email. Our service team will be happy to advise you on the right solution.